Reference

Legal Terms For Your Account

Our legal page tells you how access, account use, and record handling work before you open your account.

Local-law accessAccount recordsCookie choiceDANA, OVO, GoPay, QRIS
t6slot Legal Terms For Your Account
REQUEST CHANNELS

Where To Send Requests

When you need a policy change, the shortest path is live chat, then email if you want a dated record, or the account form if the request belongs to your profile. We keep these channels focused on access, data, and transaction questions, and we confirm the account before any change is processed. That way, the request stays attached to the right record from the first message.

Team online

Live Chat

Use live chat for access questions, region checks, or terms changes. Our team reads it daily during team hours, and the thread stays attached to your account so we can trace the exact request.

Email

Send a written request when you want a copy of stored records, a correction, or a cookie question handled in detail. Email gives you a dated trail and keeps the wording easy to verify later.

Account Form

Open the account form from your dashboard if you need a legal notice update or a data request tied to your profile. It routes to the same queue as chat, but keeps the fields structured.

DATA SAFEGUARDS

How We Handle Data

We handle account data with a simple rule: collect what is needed, keep it only for the stated purpose, and let you request changes through the same account path.

Access Logs

We keep access logs so we can check suspicious sign-ins, confirm session timing, and settle account disputes. The logs are used only for security and legal handling, then removed when the retention window closes.

Cookies

Cookies store your consent choice and help the legal page remember that you have read the current version. On mobile or desktop, you can clear them in Chrome, Safari, or your browser settings at any time.

Account Security

We ask you to protect your password, device, and email inbox because legal requests are tied to the owner of the account. If a sign-in looks unusual, we may ask for a fresh check before change requests move forward.

Retention

We keep account and request records only as long as needed for compliance, dispute handling, and fraud checks. After that, records are deleted or anonymised according to the applicable retention rule for your region.

Change Requests

To request a correction, deletion where permitted, or a copy of stored data, send the request from Account > Legal or through email. We confirm the account first, then process the change in the same queue.

Device Path

On Android and iPhone, open the page through Chrome, Safari, or your in-app browser, then tap Account > Legal. The same path works on desktop, so you can check the policy from any screen.

Questions About Legal Terms

These answers cover access, records, consent, and change requests. If your region is not permitted under local law, we will say so before any account step moves forward, and the same rule applies to deposits through DANA, OVO, GoPay, and QRIS. When something changes in the policy, the current version stays on this page so you can check the exact wording from your phone or desktop.

You can only access the account flow when local law allows it in your region. If the rule set does not permit access, we stop before the next step and keep the page available for later checking.

Send the request through Account > Legal or email us from the address tied to your account. We verify ownership first, then correct the record where the local rule set allows it.

We keep sign-in logs, request history, and payment references that help us handle disputes and security checks. Once the retention window ends, the records are deleted or anonymised under the applicable rule.

Cookies remember your consent choice and help the page load the current wording on your device. You can clear them in Chrome, Safari, or your browser settings without losing the page itself.

Yes. On Android or iPhone, open Chrome, Safari, or your in-app browser, then tap Account > Legal. The same path is there on desktop, so you can read the policy wherever you log in.

Use live chat if you need a fast check, or email if you want a written trail. We can match DANA, OVO, GoPay, and QRIS references to the right account before any correction moves forward.

If local law does not allow access from your region, we keep the account closed and do not move further. You can check again later, or ask support to confirm the current status.