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Our Terms & Conditions set the rules for account access, identity checks, and payment handling on DANA, OVO, GoPay, and QRIS.

IndonesiaLocal lawDANA / OVO / GoPay / QRISMobile + desktop

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How our terms work here

t6slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, you agree to use your own name, phone number, and payment rail so we can match the record when a request reaches us. That matters for DANA, OVO, GoPay, and QRIS because mismatched details can slow a deposit, a correction request,

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or a withdrawal check until we confirm ownership. We may ask for an ID card photo, a masked bank or wallet statement, or a device check when the request needs extra verification. The same terms stay in force on Android, iPhone, desktop browsers, and Android home-screen
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shortcuts. If we update a clause, the current version is in your account area before you continue, and access depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK BEFORE YOU GO

Ask us before you proceed

If a clause feels unclear, reach us before you move ahead. We answer through live chat in the account area, WhatsApp, and email from 08:00-22:00 WIB every day, so you can ask about name matching, document checks, or how a term works on your device and payment rail. Keep your message tied to the same account details so we can verify you faster.

Team online

Live chat

Open chat from the account page for questions about one-account rules, identity checks, or payment-name matching. We link the thread to your profile and reply during 08:00-22:00 WIB.

Use WhatsApp if you want a quick read on a clause before you send a document. We can explain DANA, OVO, GoPay, QRIS, or bank transfer checks in plain English.

Email

Send longer requests by email when you want a written trail for changes, access questions, or a complaint about a term. We answer in order and verify the account first.

DATA AND ACCESS

How we handle your account data

We keep only the details needed to run your account, confirm requests, and meet local legal duties.

Data use

We use the details you enter to run the account, confirm payment ownership, and answer term-related requests. Extra data is only asked for when a specific check is needed or local law requires it.

Cookies

Cookies keep you signed in, remember device choices, and help us see whether the terms page loaded on mobile or desktop. You can clear them in your browser, but some settings may reset.

Account security

We may ask for a password reset, OTP check, or document match when a request looks unusual. That protects your account if a login comes from a new phone or another device path.

Retention

We keep account and request records only as long as needed for operations, dispute handling, and legal duties. After that, we remove or anonymise them under our retention schedule.

Change requests

If you need a correction to your name, number, or contact email, send a clear request with the matching account details. We confirm ownership first, then update the record where allowed.

Contact trail

For a copy request, access question, or complaint about this policy, use live chat or email. We answer from the account record, so keep the message tied to the same login.

Common questions about these terms

This page answers the questions we hear most before an account is opened or a request is sent. You can read the current terms in your account area, ask about name matching, and check how access works on mobile, desktop, and Android home-screen shortcuts. If local law does not permit access where you are, the flow stops there and we do not continue.

Yes. The current terms are available in your account area before you continue, and they stay in force once you move ahead. If local law does not permit access from your location, the flow stops there.

Mismatched names can delay a request until we confirm ownership. We may ask for an ID card, a matching payment record, or a bank statement so the account and the payment rail line up.

The same terms stay in force on mobile and desktop. Cookies remember your sign-in state and device choices, while Android home-screen shortcuts or a browser tab both point back to the same account record.

We keep the details needed to run the account, confirm requests, and meet legal duties. That usually includes login history, contact data, and request records for the period required by our retention rules.

Yes. Send the correction request through chat or email with the exact account details, and we will verify ownership first. Where local law allows, we update the record after that check.

Reach us by live chat, WhatsApp, or email if a clause needs another reading. We can explain how it works for your account, then note your question on the same record.

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Ask us before you proceed

Live chat

WhatsApp

Email

How we handle your account data

Data use

Cookies

Account security

Retention

Change requests

Contact trail

Common questions about these terms

01 Can I read the terms before I create an account?

02 What if my name does not match my DANA, OVO, GoPay, or QRIS record?

03 Do these terms change when I switch between phone and desktop?

04 How do you use my data under these terms?

05 Can I request a correction or removal of my details?

06 Who do I contact if I do not accept a clause?

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